Sinclair Italy is Hiring! Join Our Team as a Service Manager

We are currently recruiting for Service Manager to join our field service team in Monza. 

This key role will ensure proper service delivery in Italy (time & quality wise). Lead service management, relationship management, and providing technical guidance. Lead and manage the service technician and/or workshop Sales team across the assigned region. To ensure the good service and coordination in the region. This role reports to the Country Head.

About Sinclair

Sinclair is a global medical aesthetics company, manufacturing and commercializing a wide portfolio of injectable and EBD treatments to support a consumer’s full aesthetic journey. 

Founded in 1971, Our products are available in more than 55 countries through our direct presence in key global markets complemented by a network of trusted distributors. Sinclair is a wholly owned subsidiary of Huadong Medicine Company Limited (Hangzhou, China), also known as East China Pharmaceuticals or HMC.

This is a great time to join Sinclair as we continue to increase our product range and expand into new markets and territories.

Sinclair Values:

Act with Integrity Consistently doing the right thing even when it’s the hard choice; 100% Compliance with all rules, standard operating procedures and guidelines
Results-Driven Make a business impact in all you do, whether sales, efficiency, operational excellence; it should make a meaningful impact
Innovation-Centered Redefining Aesthetics, we must be pioneering in how we do business; this can be in products, in service models, or strategy
Own It! Be Accountable for your decisions, actions and consequences; Be Reliable to your customers and colleagues

What You Will Be Doing:

• Provide regular service training to clients.
• Facilitate the process of warranty claims, parts selling and service contracts.
• Manage and control of the parts inventories.
• Directs service forecasting for the region Italy and sets performance goals accordingly.
• Accountable for meeting or exceeding region service objectives on a monthly, quarterly and annual basis.
• Develop quarterly, monthly and weekly plans designed to maximize customer relationships and repair processes.
• Coaches Service Technician and/or Workshop Sales Team selling capabilities to increase contract sales.
• Manages performance and provides feedback in a timely manner.
• Participates in the interview and selection of new Service Technician
• Develop and maintain strong relationships with Sales Team that enable collaborative efforts to be utilized.
• Develop strong relationships with key decision makers at multiple levels.
• Demonstrate thorough understanding with the Medical products and of competitive products and positioning.
• Analyzes and controls expenses of the region to conform to budgetary guidelines.
• Routinely conducts quality control checks to ensure inspections and maintenance is performed as company’s specifications.
• Responsible for the creation, distribution, and management of all repair work orders ensuring repair/maintenance is prioritized based on scheduled need.
• To ensure the service is performed as the company specifications.
• To measure and manage KPIs and SLAs and track performance against targets.
• Design, develop, and document departmental processes.
• SAP Key User

Your skills and experience

Essential:

• Minimum 3 years of experience in service management.
• Bachelor’s degree in General Engineering Management.
• Experienced diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Excellent communication skills and fluency in Italian & English.
• Previous experience in same role is prefered.

Desirable:

• Experience within medical device industry, specifically with injectable products or medical devices.

We have a real focus on developing our people, and by fostering an entrepreneurial culture, we encourage flexibility, accountability and autonomy. The company is full of opportunity for those who wish to grasp it. Our people thrive on engagement, development and a varied workload. You will often be included in projects that require you to collaborate cross-functionally.

This is an exciting opportunity to join a successful company, with big ambitions for the future.

If this sounds like you and you meet the requirements, please apply, we would love to hear from you.

Please note if we receive a high volume of applications, we may close the role before the closing date noted.

By making this application you give consent for personal information to be used in automated decision-making processes relating to key job requirements which are stated in this post.

Sinclair does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as property of Sinclair and Terms & Conditions associated with the use of such CVs will be considered null and void