Sinclair is Hiring! Join Our Team as a Field Service Technician

We are currently recruiting for Field Service Technician at our Italy office.

The Field Service Technician will lead our technical service desk, including documenting, training, and supporting our clients. This includes responsibility to training customers where necessary on all products within the Sinclair Energy Base Devices portfolio.

About Sinclair

Sinclair is a global medical aesthetics company, manufacturing and commercializing a wide portfolio of injectable and EBD treatments to support a consumer’s full aesthetic journey. 

Founded in 1971, Our products are available in more than 55 countries through our direct presence in key global markets complemented by a network of trusted distributors. Sinclair is a wholly owned subsidiary of Huadong Medicine Company Limited (Hangzhou, China), also known as East China Pharmaceuticals or HMC.

This is a great time to join Sinclair as we continue to increase our product range and expand into new markets and territories.

Sinclair Values:

Act with Integrity Consistently doing the right thing even when it’s the hard choice; 100% Compliance with all rules, standard operating procedures and guidelines
Results-Driven Make a business impact in all you do, whether sales, efficiency, operational excellence; it should make a meaningful impact
Innovation-Centered Redefining Aesthetics, we must be pioneering in how we do business; this can be in products, in service models, or strategy
Own It! Be Accountable for your decisions, actions and consequences; Be Reliable to your customers and colleagues

What You Will Be Doing:

• Handling Return Material Authorization for investigations.
• Service kit preparation and new operation guidelines
• Prepare service manual
• Prepare service price list
• Prepare troubleshooting and handling documentation
• Train account manager to handle basic troubleshooting and technical case Harding
• Authority on decision regarding technical solution.
• Fill in all documentation as needed.
• Complaint Life Cycle
• Technical Support
• RMA Investigations – including participation in product change and improvement processes.
• Develop strong relationships with the customers in the territory.
• Development of new customers to Sinclair in the territory.
• Develop and improve selling skills and competencies.
• Ensure Compliance with aplicable laws and regulations.

Your skills and experience

Essential:

• At least 3 years in a field role preferably in the EBD, and/or aesthetics industry.
• The ideal candidate will have Electronic or Mechanical practical engineering degree. 
• Ability to travel if needed.

We have a real focus on developing our people, and by fostering an entrepreneurial culture, we encourage flexibility, accountability and autonomy. The company is full of opportunity for those who wish to grasp it. Our people thrive on engagement, development and a varied workload. You will often be included in projects that require you to collaborate cross-functionally.

This is an exciting opportunity to join a successful company, with big ambitions for the future.

If this sounds like you and you meet the requirements, please apply, we would love to hear from you.

Please note if we receive a high volume of applications, we may close the role before the closing date noted.

By making this application you give consent for personal information to be used in automated decision-making processes relating to key job requirements which are stated in this post.

Sinclair does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as property of Sinclair and Terms & Conditions associated with the use of such CVs will be considered null and void